This brand new renovated hotel in the centre of Zermatt is just a 5-minute walk from Zermatt Train Station and across the road of the valley station of the Sunnegga Express. It offers free WiFi. All rooms at Hotel Mama feature an LCD TV and a private bathroom. The Matterhorn Express Cable Car and the Gornergrat Monte Rosa train can be reached easily by the electric bus. The stop is located directly in front of Hotel Mama.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Zermatt, this hotel has an excellent location score of 9.4


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
2 single beds
Bedroom :
2 single beds
and
1 sofa bed
Living room:
1 sofa bed
Bedroom :
2 single beds
Living room:
1 sofa bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
9.3
Cleanliness
9.5
Comfort
9.5
Value for money
8.5
Location
9.4
Free WiFi
9.0
Select topics to read reviews:

See what guests loved the most:

  • Natalia
    Russia Russia
    the best location for this place: both for tracking and for photography
  • Jenn
    Australia Australia
    Very clean and beautiful views from balcony (Mt Matterhorn in sight)
  • Chen
    Singapore Singapore
    lovely welcome by hotel staff who personally brought us to the room which had an awesome view of the matterhorn!loved the room furnishings & the L’OCCITANE products

Hotel surroundings

Restaurants
1 restaurant on site

  • Zer Mama Bistro
    • Cuisine
      American • Austrian • International • European
    • Open for
      Breakfast • Brunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Vegan • Gluten-free • Dairy-free

Facilities of Hotel ZERMAMA Zermatt
Great facilities! Review score, 9.3

Most popular facilities
  • Free WiFi
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Skiing
  • Facilities for disabled guests
  • Room service
  • Bar
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
Kitchen
  • Coffee machine
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
Ski
  • Ski pass vendor
  • Ski equipment hire on site
  • Ski storage
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Archery
    Additional chargeOff-site
  • Live sport events (broadcast)
    Off-site
  • Bike tours
    Additional charge
  • Walking tours
  • Water sport facilities on site
    Additional charge
  • Mini golf
    Additional charge
  • Horse riding
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
  • Skiing
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
    Additional chargeOff-site
Living Area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Reception services
  • Invoice provided
  • Lockers
  • Concierge service
  • Luggage storage
  • Tour desk
Entertainment and family services
  • Baby safety gates
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Grocery deliveries
  • Shared lounge/TV area
  • Hypoallergenic
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Packed lunches
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Wellness
  • Personal trainer
Languages spoken
  • German
  • English
  • French
  • Dutch
  • Portuguese

House rules

Hotel ZERMAMA Zermatt takes special requests - add in the next step!

Check-in

From 15:00 to 21:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 07:30 to 11:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are allowed. Charges may be applicable.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa American Express Cash Hotel ZERMAMA Zermatt accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that when booking more than 3 rooms, different policies and additional supplements may apply.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel ZERMAMA Zermatt in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property is located in a busy area and guests may experience noise.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Hotel ZERMAMA Zermatt

  • The prices at Hotel ZERMAMA Zermatt may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at Hotel ZERMAMA Zermatt include:

    • Twin
    • Single
    • Double
    • Suite

  • Check-in at Hotel ZERMAMA Zermatt is from 15:00, and check-out is until 11:00.

  • Guests staying at Hotel ZERMAMA Zermatt can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

    Breakfast option(s) include:

    • À la carte

  • Hotel ZERMAMA Zermatt offers the following activities / services (charges may apply):

    • Cycling
    • Hiking
    • Skiing
    • Tennis court
    • Mini golf
    • Golf course (within 3 km)
    • Archery
    • Walking tours
    • Horse riding
    • Personal trainer
    • Bike tours
    • Water sport facilities on site
    • Live sport events (broadcast)

  • Hotel ZERMAMA Zermatt is 400 yards from the centre of Zermatt. All distances are measured in straight lines. Actual travel distances may vary.

  • Hotel ZERMAMA Zermatt has 1 restaurant:

    • Zer Mama Bistro